Atendimento humanizado de Enfermagem à pessoa idosa: percepção de profissionais

Abstract

Humanization involves shared administration as a tool in the construction of new procedures to manage and think about health, humanizing care integrates the offer of activities and technologies, a team, artifices and organization, aiming at precise care with the right to comfort and safety of patients. . Nursing is a profession that plays a fundamental role in the care of the elderly, verifying changes that occur as a result of the aging process, including the family in the care of the elderly along with the work of other professionals. This is an exploratory study, with a mixed approach (quantitative- qualitative). The research was developed in the city of Balsas-MA at the Dr. Rose Cury (Hospital Balsas Urgent-HBU). Professionals from the nursing team composed of nurses and nursing technicians, who work in the inpatient sector of the referred hospital, participated in the study. The research was carried out by collecting data through questionnaire with open questions regarding humanized nursing care for the elderly. The data obtained were carefully analyzed and organized into categories. The Content Analysis suggested by Bardin (2016) was used, which seeks to describe the content issued in the communication process, whether it through speeches or texts. It was observed through the research results that most professionals working in the hospital unit understand the concept of humanization and have knowledge about the principles of National Humanization Policy (PNH). In addition, it was identified that the care offered to the elderly at the nity occurs according to the principles of humanization as far as the professionals' reports are concerned, as they were willing to always seek to improve the care provided to the elderly during the hospitalization process. It is noticed that professionals find some barriers in the provision of care to the elderly that go beyond the resistance of these patients, such as the lack of professionals and the hospital structure that is not fully appropriate to receive this public. In this way, it is clear that greater attention is needed on the part of the public authorities and hospital management for the policies of assistance and care in the person's health, as well as the training of the unit's nursing teams to perform appropriate care, respectful and dignified to the elderly.