Poder judiciário e melhoria na gestão: uso de ferramentas de qualidade em um juizado especial

Abstract

This paper aims to introduce quality improvement mechanisms in the procedures process of a judicial structure, seeking continuous improvement and the effectiveness of results. It is found that the poor response of the courts, difficulties in achieving the procedures and the lack of efficiency in achieving the expected results under the bureaucracy, which has caused dissatisfaction of the users of the courts, despite the huge amount of resources involved. Thus the use of 5S quality tool and other the structure of a Small Claims Court enables an improvement in production processes and providing efficiency in public service