O uso da informática como melhoria na qualidade dos serviços das micro e pequenas empresas: o caso das empresas Marcopol e Potiguar

Abstract

The use of the Computer Science as improvement in the quality of the Services of the personal computers and small companies. The to implement of technologies involves the physical part and logic so much with relationship to the human part. In that context, the companies should invest in equipments that can supply their needs, in softwares that give support to the activities carried out by your professionals, as well as in your collaborators' perfect. The objectives for the accomplishment of this work were traced in the sense of analyzing the process of to computerize of the companies Marcopol and Potiguar and actions that contribute to the improvement of the quality of the offered Services. The work grows with base in the following route: literature revision where stands out the theoretical principal in the approach of the subject. The methodology in the which grows the method theoretical, empiric and mathematician was used to demonstrate the validity of the research. The results are presented in table form and concluding is told the discussion of the research where was demonstrated through graphs and you control a Crossing of the results obtained professionals and customers of the companies close to Marcopol and Potiguar starting from the application of questionnaires previously structured