Clima Organizacional: uma análise sobre o grau de satisfação dos colaboradores da Gerência de Recursos Humanos na Alfa S.A.

Abstract

The present work has the objective to analyze the degree of satisfaction of the employees of the Human Resources Management at Alfa S. A. through the diagnosis of the organizational climate. Before that, it was essential to clarify the historical context of the study through approaches to human and behavioral, as well as conceptualizing the climate, satisfaction and changes in organizational environment, with a focus on the brazilian scenario in the face of crisis. Complementing the theoretical foundation, explained the relationship between climate and organizational culture, the types of climate and different forms of manifestation, the assessment strategies and their impact on the quality of the services. Based on the objectives of the surveys, descriptive, explanatory and exploratory. On the other hand, considering the technical procedures, conducted the bibliographic research, documentary research, field and case study. From there, you set-if the sampling by accessibility and conducted the data collection through the application of the online survey, with open and closed questions, quantitative character and qualitative. Considered only the variables appropriate to the reality of the organization that would be able to influence the behavior and attitude of the employees in the work environment. Based on the index of overall satisfaction, it was found that the variables most satisfying were the physical conditions of work, company image/management, and appreciation/recognition. Therefore, meeting the proposed objectives, one can conclude that the organizational climate in the Management of Human Resources is good and the employees are satisfied or very satisfied with the work environment.