Análise comparativa entre o sistema de certificação PROCEM e a Norma ISO:20098 do ponto de vista da qualidade

Abstract

The purpose of this study is to evaluate the differences in the quality perspective of two certification programs, ISO 9001:2008 and PROCEM. Initially, quality concepts, the ISO 9000 series and ISO 9001:2008 were reviewed. The functioning of the ISO 9001:2008 quality management system was presented based on the principle of the process approach used by the standard. The methodology used was documentary research, since it used documentary data from PROCEM and ISO 9001:2008. The research was qualitative and quantitative because it defined the relationships between requirements and quantified them. The method used classified the type of relationship found in the certification requirements by defining whether the requirements have a complete, partial or no relationship. Subsequently, PROCEM and its objectives, implementation cycle, requirements and audit requirements for requirements compliance were analyzed. The comparative analysis was carried out based on the requirements that the ISO 9001:2008 requirements have, and relating these with the requirements of the PROCEM requirements. Finally, the research concluded that of the 222 requirements of ISO 9001:2008, 49 of them have a complete relationship with PROCEM, 35 have a partial relationship and 138 requirements have no relationship with PROCEM