A adoção de sistemas informatizados como fator de produtividade no Laboratório Salomão Fiquene na cidade de São Luís-MA no ano de 2003

Abstract

The study had main objective, to analyze the adoption of systems computerized as productivity factor. The studied company was the Laboratory of Clinicai Analyses Salomão Fiquene in São Luís-MA in the year of 2003. In the chapter that treats about case study, we presented the socioeconomic aspects, as much of the customers as of the employees. This way, we had a profile of the externai and internai customers of the company in study. In the sequence, we presented the technical aspects, is to say, data supplied by the laboratory, customers and referring employees to number of assisted customers; exams accomplished among others. Soon after, the administrative aspects, as the administrative situation of the company, before and in the period of the study. And, finally the financial aspect, best visualized through the demonstrative of increase of liquid revenue. The presentation and analysis of those varied they looked for to contemplate the specific objectives, initially foreseen. The initial results obtained starting from the analysis of the tables, block and graphs, they demonstrate the panorama of the situation functional, administrative and financial in the research period, as well as the difficulties and successes of the administration of the company with relationship to the use of the system computerized linked the productivity.