Análise da gestão da qualidade em construção predial: um estudo de caso

Abstract

To meet the demands of the real estate sector, construction companies are constantly seeking to improve their processes and deliver products with high quality standards. This study aimed to analyze the quality control and improvement procedures based on the management of works in a building construction project. The methodology adopted included a case study in a building construction project, where the quality control procedures were identified through the analysis of documents, manuals and construction performance indicators. The results revealed an overall non-compliance rate of 2.82%, which is considered relatively acceptable. However, a more in-depth analysis highlighted significant variations between different services. The installation of the fire door frame also showed a high rate of 25%, suggesting the urgent need for improvements in safety processes. Other services, such as the installation of aluminum metal doors and the installation of hydraulic benches, presented non-compliance rates of 20.4% and 17.3%, respectively, indicating the need to review procedures and reinforce quality control. These findings highlight the need to improve quality management practices at Condomínio Residencial X