Processos organizacionais: uma análise sobre os desafios do mapeamento na Coordenadoria de Pessoal no TRE-MA

Abstract

This article focuses on the difficulties of mapping in a public institution, specifically the Personnel Coordination Office of TREMA, which will be based on the problems highlighted. case study. Processes are ways of summarizing work activities in administrative in administrative organizations. Process mapping as a way of organizing and improving an organization's processes. And in today's competitive environment, companies increasingly need a continuous continuous commitment to service excellence. In this way to use techniques that allow them to map their processes in order to obtain greater knowledge and control over their activities. The aim of this study was to through observation, description and unstructured interviews, to processes in the services provided by the sector. The results, a flowchart was drawn up that clarified how the company's procedures carried out by the company and in some way show quality, have a globalized vision of the organizational system to complement the efficient and effective approach to all the activities integrated into each process. in each process