Trabalho dos operadores de caixa: uma análise à luz da NR-17

Abstract

Professional checkout operators, or cashiers as they are better known, are highly demanding physically and psychologically. Therefore, these professionals require continuous attention regarding occupational health and safety. Given the various occupational risks, especially ergonomic ones, that exist in the work context of cashiers, there is Annex I of Regulatory Standard No. 17, which is specific to the work of checkout operators. A common type of location where there are cashiers is the supermarket, where all the guidelines of NR 17 must be followed. With the above, it is presented that this work aims to analyze, in accordance with NR- 17, the work performed by professionals responsible for customer service in the checkout process of a large supermarket in Coroatá-MA. For this, a case study was conducted in the supermarket, with interviews with employees and field observations to identify conformities and nonconformities in accordance with the recommendations of Annex I of NR 17, using a checklist. Thus, it was found that the location studied does not meet all the main points of NR 17, and points needed to be improved were identified, such as in relation to air conditioning, furniture, increased staff and psychological support. Based on the results identified in the preliminary ergonomic study, recommendations were drawn up for the company. Although further in-depth analysis of the scenario studied is still necessary due to the limitations of the research, the study evidenced the need for greater dissemination of Annex I of NR 17, through training carried out by the company itself, to generate management strategies focused on health, safety and productivity in the work of cashiers