Aplicação do Business Process Management (BPM) na gestão de contrato de manutenção, reparo e operações (MRO)

Abstract

This work presents a study on the application of Business Process Management (BPM) and Business Process Modeling Notation (BPMN) methodologies to optimize processes within an MRO (Maintenance, Repair and Operations) contract. The main objective is to improve the efficiency and effectiveness of delivery times for materials, focusing on the OTIF (On-Time In Full) indicator, which measures punctuality in delivery and compliance of contracted products and services. Starting with a theoretical review on processes, BPM, BPMN, and the importance of meeting delivery deadlines, an analysis of the process before (AS IS) was carried out, where inefficiencies were identified and soon after a new process was elaborated (TO BE) for standardization of activities. Based on this analysis, process models were developed using the BPMN notation, aiming at the visual representation of the workflows and activities involved in the contractual processes. This representation facilitated the identification of bottlenecks, redundancies and possible improvements in flows. To evaluate the effectiveness of the proposed measures, improvements were implemented in the routine of activities carried out in contract management. And the results showed a significant reduction in the delivery times of materials, and in the execution time of activities within the processes. In short, this work explored the application of the BPM approach and the BPMN notation in the management of organizational processes, with a focus on contract management and logistics performance measured by the OTIF indicator. The results obtained demonstrate the effectiveness of these approaches in improving processes and achieving better results