A repercusão do desempenho do líder nas equipes de trabalho das organizações privadas no município de Pinheiro

Abstract

The study on the impact on the performance of leaders in the work teams of the companies Bavel Peças e Serviços, Superlojas Babu and Depósito de Redes Paraibano in the city of Pinheiro aims to show the importance of leaders in the process of organizational changes, predicting satisfactory development in customer service. The topic was studied by highlighting the importance of the leader in the growth of these organizations as the person directly responsible for the satisfaction and loyalty of internal and external customers, expressed in the quality of service and services provided. In order to understand how leaders actually perform in terms of their performance as those responsible for the process of change in companies, questionnaires were administered to employees, managers and customers. The new paradigm makes it competitive, agile, flexible and creative within a global context. This practice revealed to us that in the companies surveyed, the process of change is occurring irregularly. While Bavel Peças e Serviços has advanced in innovations and transformations, Superlojas Babu and Depósito de Redes Paraibano have made little or no progress, which makes the figure of leaders a priority, promoting organizational development, assuming commitments and responsibilities together with their subordinates to lead these companies towards the new paradigm, making them competitive within a global context