Tribunal de Contas da União: um estudo do perfil gerencial da unidade do Maranhão

Abstract

This study aimed to explore the managerial aspects that influence the quality of public service provided by the TCU, in the state of Maranhão. For this, we explore the concepts related to the functions and administrative process, beyond that, we know better the evolution of public administration and its characteristics, how it gives your control and what the role of TCU, the management of public resources. As for the methodological procedures was used to approach the quantitative type, ranked also the research as descriptive and exploratory and on the technical procedures in a literature and field research. The research instrument used in the collection was the questionnaire. Subsequently, and analyzed the information, it was concluded that the managerial aspects studied were points that need to be improved in order to improve the effectiveness of service delivery by the Secretariat of TCU in the state of Maranhão.