Gestão da qualidade: um estudo de caso em uma empresa da construção civil, em Teresina-PI

Abstract

Faced with the competitiveness inherent in civil construction, construction companies are increasingly committed to maintaining product quality, as well as in other branches, they ended up being forced to create alternatives that aim to improve processes and, consequently, maintain and increase performance. The case study analyzed the perception of a construction company located in Teresina Piauí and demonstrated the importance of having a quality certification and the benefits that it will bring. General objective of the research, it was intended to analyze the perception of a civil construction company located in Teresina Piauí and to demonstrate the importance of having a quality certification and the benefits that it will bring. As specific objectives: Define concepts, tools, application, Total Quality practices, and certification; Check practices proposed by the certificate within the researched company. The researched company was able to show that it needs to improve in some aspects so that it becomes better at what it proposes to do, actions such as the educational investment of the collaborator, the development of practices of dialogue between leader, manager and collaborators, having strategic planning, work in team, monitor technological modernization and preserve worker safety are requirements that need to be developed