Síndrome de Burnout em enfermeiros que atuam no setor de urgência e emergência

Abstract

Burnout syndrome is a condition caused by work stress and is defined by three dimensions: emotional exhaustion, depersonalization and low professional fulfillment. The urgency and emergency sector requires nurses to act under pressure, which directly influences their health and customer service. Therefore, analyze how working conditions in the emergency sector are related to the development of Burnout syndrome in nurses. It is emphasized that this is an integrative literature review, carried out through the databases Scientific Electronic Library Online (SciELO), Medical Literature Analysis and Retrieval System (MEDLINE) and through the Virtual Health Library (VHL), LILACS- Latin American Literature, BDENF – Nursing Database. From the Health Sciences Descriptors (DeCS): <=, <Burnout=, <Nursing= and <Emergency Hospital Service= and the Medical <Burnout=, <Nursing= and <Emergency Hospital Service=. The descriptors were crossed using the Boolean operator <AND= to simultaneously search for subjects. The inclusion criteria were studies available in Portuguese and English that address Burnout syndrome in nurses working in urgent and emergency hospital services, complete articles, accessed free of charge on digital platforms, published from 2019 to June 2024 and for those excluded were studies that were incomplete, publications that were not available online, master’s theses, articles that did not deal with the proposed topic, opinion articles, doctoral theses, experience reports, monographs, articles of review publications prior to 2019, editorials, repeated studies and articles that do not address Burnout syndrome in nurses in emergency hospital services, 12 articles being selected to compose the review. Furthermore, the results obtained show that the study observed the main complaints presented by professionals, among them are professional devaluation, emotional exhaustion and work overload, highlighting that the sociodemographic profile of nurses are mostly women, married and with children who face a double working day. Therefore, it was noted that the age group of 20 to 40 years are more prone to developing the syndrome. Therefore, the present study showed how individual, environmental and organizational factors directly influence the occupational health of nurses who work in the urgency and emergency sector and that it is essential to take care of the health of nursing professionals who work in urgency and emergency services.