A implantação do programa de qualidade total no setor administrativo empresarial na cidade de Pinheiro

Abstract

Directives for introducíion and restauration o f programs on total quality in the organizaíions. We point out to the importance to introduce o r restorate the administrative area in companies in the town o f Pinheiro, presenting firstly the process o f historie evolution o n total quality. Programs shovving the companies the competitive advance through excellence in the Service which includes the knowledge aver client, produet, time, o r anything that aífects what people most want to buy bringing respect and valorization towards their roembers. It also points out to the importance o f quality a t work, basic tools for improving, among others, to is progrüm is based on activities and operations on the working market as a goal o n satisíaction o f the necessities o f people involved in a l the process. In a globalized word, the market has become more and strict and the organizaíions that do not have a quality standard for its strengthening and restoration searching for a better image will consequently be out this process. The challenges faced be the companies have become more and more competitive each day, and extremely different, the atmosphere is highly competitive, the see themselves surrounded by innovation which threaten the previous existing business and promise to ponder on the means which they interact with their clients. Furthermore, the total quality in produets and Service must be in the highest levei. The priority fo r any segment o f market to atíend and exceed the expectations o f their clients is the total excellence that overcomes any kind o f challenge. The quality brings the personal contact with employees highly trained and motivaíed marking every company always a head o f competition its evident necessities on this program is introduced to the business field in this town due to the deficiencies found in the companies analyzed for not knowing o r ignoring this process. Those who quality in their working place in general, they have a clear idea o f what they are looking for and they ju s t do n ot want to be out o f this process. Quality leaves its elements up-to-date in any segment. To be explored. We realize that the lack o f excellence in the produetion, Service, produets and Service will cause irreversible losses. The high quality o f the management is a means to guarantee the goal expected by the organizatían. This program will bring great benefits to populaíion standing o ut in the competitive market as a competitive differential.