ISO 9000 em Escritórios de Arquitetura: análise crítica da aplicabilidade na gestão de projetos

Abstract

The work presents the monographic discussions concerning the use of quality management systems in offices of projects, based on principles of rationalization and construtibilidade, supporting a new organization of the project to implement programs in total quality of business projects. The main concepts of quality management are discussed, and the project and their production process are analyzed taking into account the importance of the project within the construction process, besides the main problems that arise because of the lack of understanding of the relationship quality with the implementation. The concepts of design and quality and relationship of both are presented and analyzed, explaining how they affect the process and increase the efficiency of production. In a perspective of development for the expansion of quality, product differentiation and the production efficiency is identified data and information relating to the particularities of the venture and the building, proving to have direct relation with the final product and production. Concludes with a study of a company certificate leading to suggestions for changes in traditional patterns of arrangement of staff, development and coordination of project for quality assurance of the process.