Sistemas de informação para controle organizacional: estudos de casos em empresas da grande São Luís-MA

Abstract

The implementation of an Enterprise Resource Planning (ERP) system is designed to standardize data and processes, transform and continuously plan organization and thus enable an information flow to integrate the entire enterprise into a single database. Its a process improvement tool that allows the manager to obtain a detailed and real-time overview of various processes that are happening within the company. This study main focus was to analyze the result of the implementation of ERP systems in companies of São Luís - MA, as well as to identify the implementation steps and the functioning of an ERP system, to present main difficulties and benefits found after implementation of the ERP system. ERP in the analyzed cases and point out the satisfaction level regarding the solution promised by the ERP in the studied companies. The means used to achieve the proposed study began with a theoretical framework, based on the concepts of Information Systems and ERP and their consequences. It was a qualitative, exploratory and descriptive research with a structured questionnaire adapted from the study developed by Oliveira (2012). With this, the research showed that there were significant results with the implementation of the new ERP system. The hypothesis tested was confirmed by correlation between the respondents' answers. During the interview, at various times, examples were reported of the company's daily life and clear statements that the current ERP system favors effective support for decision making