Gestão por competências: uma análise da matriz de competências da Secretaria da Fazenda do Estado do Maranhão

Abstract

People Management based on Competence aims to establish and line existing competences in the organization to reach strategic goals in it; that is the reason why the human resource of the various organizations has been rethought and adapted to new management perspectives. Defining those competences demand the construction of a competences model based on the characteristics and necessities of the company. A model of management pursues to enumerate knowledges, abilities and necessary attitudes to improve people’s performance and, therefore, increase the organization’s efficiency. Thus, the goal of this paper is to study the Matrix of Competences institutionalized at the Maranhão State Department of Taxation and Finance, starting from management dimension and its evidence on the work of managers and bosses. It also aims to understand the application and results of People Management based on Competence and its efficiency in the reality of the functional processes in the act of the public server. Thus, it sought to present theoretical foundation on people management based on Competence, defining the concept of Competence and its types – this new management model included in the public sphere – the construction process of a management model presents the model developed by the Maranhão State Department of Taxation and Finance and, lastly, the field study. For this research, the qualitative and quantitative method were employed, respectively represented by the application of thirty-one questionnaires and two interviews with the managers responsible for the construction of the model of the Maranhão State Department of Taxation and Finance. Bibliographical, documental, and case study procedures were used. After the analysis of the results, it was conclude that Matrix of Competences is contemplated by servers, managers, and bosses on a satisfactory level because they are conscious of the competences’ importance to develop more efficient work. However, there are gaps to be filled