Comunicação em projetos de TI: estudo de caso na Secretaria de Estado da Fazenda do Maranhão

Abstract

This paper aims to understand the process of communication in IT projects (Information Technology) from the perception of stakeholders. In order to do so, it sought to present the theoretical foundation of Communication, Projects, and Management of Communications. It identified the communication process in SEFAZ-MA's IT projects; verified the importance given to the communication when compared to the other areas of knowledge in project management, and pointed out the main barriers in the communication of the SEFAZ-MA IT projects perceived by the interested parties. The methodological approach adopted uses a combination of qualitative and quantitative methods. A case study was conducted at the Maranhão State Department of Finance - SEFAZ-MA. Moreover, information was collected using a questionnaire, available on GoogleForms, which was filled out by 20 SEFAZ-MA employees, and an interview made with the IT project manager. In conclusion, it was noticed that the communication process in the IT projects of SEFAZ is not clearly defined because there is no formal management of communications in the projects.