Kaizen uma ferramenta de melhoria contínua: uma aplicação nos processos comerciais da Diretoria de Distribuição da Companhia Energética do Maranhão

Abstract

With the market increasingly competitive, companies are looking for mechanisms that help improve results and reduce costs. The continuous improvement methodology, known as Kaizen, is a tool that allows many companies to achieve these results by identifying problems that can be solved in a simple and inexpensive way. Kaizen's proposal is to guide people to always think of alternatives to carry out activities in order to improve it. Aiming at improving processes, Companhia Energética do Maranhão (CEMAR) implemented the tool for continuous improvement in its business processes of the Distribution Direction. This work will address how Kaizen was implemented in the company studied and what the results were obtained