Gestão por competências na administração pública: um estudo de caso na Procuradoria da República do Maranhão

Abstract

The management skills in public service is a response to the new demands of the Brazilian public administration in an attempt to migrate your bureaucratic model to a management model that adopts values related to productivity, competitiveness and efficiency. The research comes on the implementation of the program of management skills in a unit of the Federal Prosecutor, the Prosecutor’s Office of the Republic of Maranhão. The purpose of this research is to identify what gaps need to be developed for the success of this program and consequent effectiveness of Prosecutor’s Office of the Republic of Maranhão. This is an exploratory, descriptive and bibliographical research, being held through case study, with qualitative and quantitative approach, whose universe and sample of research were the strategic, tactical and operational levels. The survey results showed that for the effectiveness of the model of management skills, the Federal Prosecutor’s Office needs to develop, mainly, the operational level, because it presented the largest number of gaps. The research proved to be relevant, it may work as a tool in the implementation of formal and non-formal development to the servers.